Headquarters: United States
URL: https://sketchdeck.com
SketchDeck is building the model for the next generation of creative agencies. Through a combination of technology, partnership, and a global talent community, SketchDeck gives marketers access to quality creative on demand. We work with clients from startups to well-known enterprise brands such as Dropbox, Rémy Cointreau, and Asana.
At SketchDeck, our global community is united by our values. Together we commit to:
- Work as a team
- Push boundaries
- Act with humility
- Take ownership
- Have heart
As a remote-first company, these core values serve as the operating principles for our daily behaviors. They are more to us than a few feel-good mantras. Being a SketchDecker means you hold yourself and others accountable for preserving and progressing our culture.
As the digital services leader, you'll be expected to take our $1.5m / year digital service to the next horizon (target $5m / year in 3 years). You will oversee our digital practice team, focusing on digital marketing campaigns, website design and development, and email design and development, as well as the team's current expansion into UI / UX and digital marketing management. The team you'll manage currently comprises a Director of Digital Services, Two Project Managers, a Lead Developer, a Design Director (30%) and freelance Designers & Developers. You will report to the Founder & SVP of SketchDeck.
Success in this role will come from:
- Driving new opportunities and partnering with our business development team to grow team's work aligned to our overall mission & capabilities [40%].
- Join business development calls with developed opportunities to secure client confidence
- Build solutions, pricing & timelines to client's digital problems
- Build & lead pitches, inspiring clients to partner with us
- Create written RFI and RFP responses that win business
- Develop proposal materials inclusive of case studies, initial POVs on prospective clients' businesses, and strategic presentations.
- Input and influence how to best market and sell SketchDeck Digital products to potential clients.
- Leading client communication, strategy and some project management on our largest digital projects, ensuring quality, timing, client satisfaction & profitability [30%].
- Understand client goals and objectives
- In partnership with the Director of Digital Services, build workable approaches and solutions that exceed these goals
- Create strategies that will increase ROI of digital assets we build (e.g. SEO performance, conversion, etc)
- Across the team, ensure projects are delivered with high quality, usability & exceed industry standards
- Maintain senior level client communication & relationships through process, keeping confidence & satisfaction
- Manage scope and billing through process, negotiating changes of scope if needed
- Work with clients, team members and Director of Digital Services to identify & solve challenges that arise
- Collaborate with team to ensure strategies and client requests translate into our work in a manageable way
- Overseeing our own (SketchDeck's) digital presence (website & emails)
- Managing & growing the digital practice [30%]
- Manage team P&L & report performance to leadership team on a regular basis
- Manage revenue pipeline and planning, identifying & addressing gaps / overflow of team capacity
- Manage overall team impact, ensuring client ROI and satisfaction to drive future referral / repeat business
- Manage team hires aligned to growth & profitability goals
- Lead coaching, performance management, etc
- Level up our team and capabilities aligned with our digital strategy
- Report performance to leadership team on a regular basis
- Manage partner agencies & freelancers for infrequent skill needs
- Ensure collaboration across SketchDeck teams & functions, including creative impact & project success teams
- Own the overall strategy for our digital service, including focus projects, platforms, etc
- Create overall scalable approach aligned to our operating values to help us grow 10x over the next 5 years
- Share thought leadership with our team and clients
Requirements
- Strong culture & values
- 10+ years of digital agency experience with 5+ years in leadership (managing team)
- Proven record of leading & scaling a digital service line to $5m+
- Strategic digital marketing, social & advertising expertise
- Technical knowledge & understanding of delivering modern, performant websites & emails
- Proven business development & client communication / relationship skills
- Wide industry knowledge (e.g. understand popular frameworks, website trends, etc)
- An understanding of user-experience, digital design, and front-end development.
- Knowledge and experience of Wordpress and Webflow (the current platform for website development) is a big plus, with the ability to recommend and adapt to other CMS and platform needs based on client requirements.
- Strong understanding of website KPIs
- Ability to multi-task and prioritize in a fast-paced and dynamic work environment
- Strong creative and design sense - you know what good design looks like!
- Proven ability to solve problems creatively
- Strong interpersonal and communication skills and extremely resourceful
- Proven ability to complete projects according to outlined scope, budget, and timeline
- Strong problem-solving project management experience and skills
- Strong organization, time management, and verbal and written communication skills
- A self-motivated individual
- Ability to successfully collaborate with all levels of the organization
Benefits
We pride ourselves on being a great place to work. By joining the team, you will get:
- Salary range: $150k - $180k base + $10k - $30k on-target annual commission (paid monthly)
- Health insurance (medical, dental, and vision)
- 401(k) with company match
- Fully remote working (that started pre-covid and will continue after!)
- Paid time off that grows with tenure
- Annual company retreat
- Computer hardware of your choice (up to $2000)
- $500 towards your office setup expenses
- To work with a talented team of creatives, business people, and engineers!
To apply: https://weworkremotely.com/remote-jobs/sketchdeck-hq-digital-practice-lead
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